| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
4.0 / 5
Rosy [Southampton, GB]
on 03/11/2009
(Mature couple)
the rate we paid was excellent value. The staff were very freindly and the rooms clean and a good standard.
Phoned reception to request a wake up call for the following morning. This did not happen.
Overall: Very short stay but would definetly go again (108226008)
4.9 / 5
R [Eastbourne, GB]
on 31/10/2009
(Mature couple)
I left an item in the room; telephoned to request it be sent on to me; arrived carefully wrapped within two days. Excellent after-care service.
Poor selection of TV channels. Small flat screen with only basic 5 channels possible. No sleep timer on controls.
Overall: Used to stay here many years ago. So pleased to see that the standard of service has not dropped -unlike so many other 4-5 star hotels visited (108911038)
3.7 / 5
Philip [Norwich, GB]
on 29/09/2009
(Mature couple)
Charming olde worldy buildings, wood paneled restaurants and bars with appropriate décor. Expansive manicured lawns and gardens.
Some blown light globes in our room. Signposted, but somewhat difficult to find when we got close. No street number on booking confirmation documentation. Some (younger) staff not particularly switched on with regard basic hotel questions like “what time is breakfast served?” No alternative restaurants or pubs within easy walking distance that we were aware of.
Overall: Enjoyed it, would have preferred to have more time to fully explore the gardens. (108363487)
4.3 / 5
Anonymous
on 24/08/2009
(Solo business traveller)
Excellent room
Breakfast expensive at £13.50
Overall: very good (108574651)
4.6 / 5
christopher [Liverpool, GB]
on 23/08/2009
(Young couple)
Location and value
Overall: Overall very happy with hotel (108352836)
3.9 / 5
Anonymous
on 15/06/2009
(Other)
Twin rooms were booked, but on check in, the rooms were double. Fortunately there were enough rooms to be switched promptly. This could have caused some difficulties had a change not been possible.
(107730621)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.