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Home > United Kingdom > England > Wiltshire > Malmesbury > Old Bell Hotel

Old Bell Hotel, Nr Chippenham

Abbey Row, Malmesbury, Nr Chippenham, SN16 0BW
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Summary of Guest Ratings

  • Check-in process 4.3 / 5 4.3 / 5
  • Working order of facilities / equipment 3.8 / 5 3.8 / 5
  • Overall value for money 3.7 / 5 3.7 / 5
  • Performance of staff 4.7 / 5 4.7 / 5
  • Your room 3.8 / 5 3.8 / 5
  • Overall experience 4.2 / 5 4.2 / 5
  • Order and cleanliness of the hotel 4.3 / 5 4.3 / 5
  • Guest Rating 4.1 / 5 4.1 / 5

Guest Reviews

4.7 / 5 4.7 / 5 Anonymous on 12/10/2009 (Mature couple)

Excellent dining experience and in particular the service provided by the sommelier.

Access to bath/shower not easy!

Overall: Excellent, already trying to arrange a return visit.  (108573016)

3.6 / 5 3.6 / 5 Anonymous on 25/02/2009 (Solo business traveller)

 (107870597)

2.6 / 5 2.6 / 5 Anonymous on 01/02/2009 (Other)

Friendly staff, public areas clean.

Damaged furniture in bedroom, damp & mossy window frames, window didn't close properly due to dampness & warping.

Overall: Delightful and characterful Hotel. Let down by quality of room.  (107694293)

4.4 / 5 4.4 / 5 Anonymous on 22/07/2008 (Young couple)

Beautiful old building in a lovely condition. Friendly, helpful staff. Excellent location for Westonbirt.

Was given an attic room which my 6'3 boyfriend couldn't stand up in.

Overall: Excellent but I would request a room with more ceiling height.  (97743002)

5.0 / 5 5.0 / 5 Anonymous on 28/04/2008 (Mature couple)

Very pleasant outdoor area. Also liked the fact that the accommodations were modern while in a historic building.

 (97215494)

3.7 / 5 3.7 / 5 Anonymous on 23/04/2008 (Mature couple)

Hotel oozed charm and character and retiring rooms were tastefully decorated and inviting

Shower head needed cleaning and was fixed . Whilst it looks great you have a choice of leaving the door open to let it get to right temperature and soaking the floor or trying to get the temperatute right within the shower and risking an icy blast or a scalding. I got the latterThe staff

Overall: Staff were helpful and informative but challenge you as to why you might be somewhere. Appreciate that the public visit to drink and dine and maybe are limited to certain rooms. Found the words , Im a resident whilst waving key to be an excellent way of improving service levels.  (97348271)

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