| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Simon [Kidderminster, GB]
on 25/10/2009
(Solo business traveller)
(108509740)
4.7 / 5
Anonymous
on 19/10/2009
(Solo business traveller)
Very helpful friendly staff - nothing to much trouble. Room clean & spacious - lovely grounds.
Overall: Very relaxing stay. (108225956)
2.4 / 5
John [Richmond, GB]
on 15/10/2009
(Mature couple)
Bright clean public areas.
Having booked a suite we were surprised to find that this was a straight forward double room. The suite was described as having a " a terrace overlooking the lawns" When I asked reception whether what we had was a suite I was told that it was.
Overall: Adequate but dissappointing. (108858167)
4.9 / 5
Anonymous
on 14/10/2009
(Young couple)
Front desk was very helpful with everything. they made the stay fantastic.
well, the variable pricing of the rooms via the web. Was not really clear what the price would be and I somehow thought it was cheaper than final bill, which caused me some concern.
Overall: very nice (108148251)
3.3 / 5
david [surrey, GB]
on 06/10/2009
(Mature couple)
The location is excellent
The restaurant and staff were excellent
We were put in a poor condition room as a mistake instead of the Executive room as ordered. When we moved the room was very good, but it was a nuisence.
The spa is in a terrible condition
Overall: We had a lovely stay despite the mix up I have recommended the hotel to 2 friends already, especially due to the location and restaurant (108390565)
4.9 / 5
[HARROGATE, GB]
on 29/09/2009
(Young couple)
(108915273)
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