| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  4.1 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
Carmel [Ewell, United Kingdom;GB]
on 18/12/2004
(Group of work colleagues)
There was nothing to like or dislike, quite ordinary.
Overall: We had booked a Christmas menu meal but there was no booking on their system. They put a menu together for us but it was just average. This does not detract from the good service we received from the staff. (1727137)
3.0 / 5
Anonymous
on 29/06/2004
(Family with older children)
(1212802)
5.0 / 5
Anonymous
on 08/09/2009
(Group of adult friends)
(108461175)
4.0 / 5
Anonymous
on 19/08/2009
(Mature couple)
car parking arrangements excellent.staff kind and courteous.Car brought to drop off point very quickly.
cost of drink with meal spoilt a very good evening
Overall: evening meal good value but drinks expensive. (108814527)
4.1 / 5
Anonymous
on 02/08/2009
(Mature couple)
Very nice staff
(107391827)
4.0 / 5
Anonymous
on 03/06/2009
(Young couple)
Very Friendly, Helpful Staff. Good Breakfast.
I feel mean saying it but we booked a junior suite and it just seemed like a larger double ensuite room with a cheap sofa.
Overall: Generally all good, but I have stayed in better. (107680557)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.