| Check-in process | 3.6 / 5 |
|---|---|
| Working order of facilities / equipment | 3.3 / 5 |
| Overall value for money | 3.2 / 5 |
| Performance of staff | 3.4 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.3 / 5 |
(108322992)
Proximity to Paddington Station.
Breakfast was the worst of any of the bed & breakfast hotels we stayed in, but I didn't expect much because of a review I read. My partner said the coffee was the worst he had ever tasted. The room was tiny and the bed was the smallest double bed I've ever seen. Shower took ages to warm up and then would go hot and cold and the toilet flushing system was strange and not at all obvious (needed to push the lever quickly several times to flush).
We weren't allowed to check-in until 2pm.
The procedure for leaving the key with the front desk was annoying when we'd return at a busy time and have to wait to get our key back.
(107601624)
easy check in, staff friendly however only one member working so had to wait.
room was good size and had coffee/tea facilities, tv, wardrobe
room was clean
hotel very noisy at night, had trouble sleeping due to constant banging of doors
bathroom far too small and sink did not have plug
breakfast was poor, toast was cold and coffee undrinkable.
no tv remote
Overall: Overall, for the price we paid it was adequate although, because of the excessive noise, I would not stay here again which is a shame because its location is fantastic. (107356733)
Location
Noises from the streets
(107511044)
Excellent location, 5 minutes walk to Paddington.
rooms are really in need of refurbishment, staff needs to be trained to perform a much higher standard of customer service
Overall: It's okay for an overnight stay, but we would not stay there for more nights. The hotel's real advantage is its location. You get what you would expect at those cheap room rates,which can not obviously be too much... (107395772)
Convenient location, welcoming atmosphere, friendly staff, room compact but spacious (for London) warm, well ventilated and clean, breakfast dining pleasant and more than adequate
Hotel a little shabby in places
Overall: Excellent value (107301301)
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