Ballygally Castle, Larne
Coast Road, Ballygally, Larne, BT40 2QZGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
How to book this hotel or view prices
Guest Reviews
3.0 / 5
Christopher [Dorking, GB]
on 31/05/2009
(Mature couple)
Lovely position and generally friendly staff.
Rather pretentious. Overpriced and understaffed. I waited ten minutes to buy a drink at the bar while the charming young barman- on his own- chased around delivering drinks to guests' rooms.
Overall: Room appallingly laid out. Two out of three windows facing brick wall. Electrical appliances either not working or in the wrong place. I had to suspend my feelings on reasonable restaurant prices otherwise we would not have eaten. The meal and, in particular- the service- was not worth £51. It cost £81. No attempt was made to ask us whether we had enjoyed our stay on our departure. (107918415)
4.7 / 5
John [Lincs, GB]
on 26/05/2009
(Solo leisure traveller)
No problem attitude when issue (see below) occured. The Duty Manager was excellent and his attitude and approach showed through the other reception, restaurant and bar staff.
Issue with kitchen staff trying it on (refusing to serve starters and dessert to try and close the restaurant earlier)one evening.
Overall: Great facilities, although the food service stops early by accepted European hotel standards. Exceptionally clean, friendly, easy to find on the coast road and a ghost to boot!! I will definitely return. (107915522)
4.6 / 5
Anonymous
on 04/05/2009
(Mature couple)
staff were very friendly and helpful, rooms were big and comfortable, view was terrific, breakfast was excellent
shower could do with a good scrubbing as there was mould in corners
Overall: loved it (107480074)
4.3 / 5
Anonymous
on 02/05/2009
(Family with young children)
Wonderful building and gardens Good breakfast
Evening meal was good but not excellent
(107500881)
3.1 / 5
Anonymous
on 21/01/2009
(Young couple)
the room was lovely and the location is great.
We found it was a bit expensive as we ate in the restaurant on sunday night and for one starter, the seafood chowder was £9 which was very expensive for what we got. It was served in a very small bowl with only 2 small pieces of fish! not good value for money. The overall standard of food was disappointing for a Hastings Hotel! and the drink was too expensive also.
Overall: overall Standard of food was disappointing not good value for money fantastic location (107922803)
4.6 / 5
Anonymous
on 27/10/2008
(Group of adult friends)
(107488594)
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