| Check-in process | 4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.8 / 5 |
The attitude of the staff was great..nothing was too much trouble
there was no lift but the staff offered to take bags to the room which was up one floor
Overall: Had a great time and would try a Folio Hotel again (108471336)
overall very comfortable hotel. Food was very good.
Restaurant specials menu was the same for both evenings.
Overall: Very comfortable indeed. Very pleasant staff, lovely area. (108968085)
(108584161)
Helpfulness of Staff
Breakfast very good although we were surprised that despite being offered on the menu ,black pudding was not available and friends were advised that you had run out of eggs !
Overall: Very Comfortable (107928253)
Lovely food, pretty establishment, so nice to look out onto and eat by the river.
The only bad points - 1 unclean towel and a pile of cigarette ends under table (outside restaurant seating)- were immediately dealt with by the staff once they were informed.
Overall: I will definitely use this hotel in preference to any other in this area. (107692041)
Hotel and room were lovely - Very high standard of cleanliness throughout.
Breakfast was excellent, lots of choice and friendly staff.
Our check in was dealt with efficiently, but it was not a very friendly welcome.
It was difficult to locate a restaurant menu and on reading it we were a little disappointed with the food options and prices.
Overall: Overall a very good hotel. (107387201)
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