| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 3.9 / 5 |
2.4 / 5
Terry [Winchester, GB]
on 18/07/2009
(Group of adult friends)
Rooms were big and clean
Staff slow and unresponsive, check in unable to locate my reservation until I produced my confirmation
Overall: Fairly mediocre experience, overall not value for money (107466629)
4.3 / 5
Anonymous
on 05/06/2009
(Mature couple)
Excellent staff
Overall: Really enjoyed it (107600559)
5.0 / 5
Anonymous
on 01/06/2009
(Solo business traveller)
(107944299)
5.0 / 5
Anonymous
on 24/05/2009
(Solo business traveller)
Clean, friendly, well-appointed hotel; good choice of food, well cooked, presented and served. Very close to motorway though far enough away not to be bothered by the noise.
Steep steps to the front door
Overall: As before - clean, friendly, well-appointed hotel; good choice of food, well cooked, presented and served.Definitely worth a visit. (107666737)
4.3 / 5
Anonymous
on 15/04/2009
(Family with older children)
nice big room and bathroom
children's meals served in restaurant
friendly, helpful staff
double sofa bed for children would have been better as 2 singles
buffet style breakfast was average
(107526999)
4.1 / 5
Anonymous
on 08/04/2009
(Mature couple)
Lovely staff - friendly and helpful, beautifully cleaned and maintained environment.
High priced nouvelle cuisine food - take a picnic or eat out if you are hungry.
Overall: Comfortable - though the heater in our room didn't work - so, a bit chilly breakfasting in our room on the minute quantity of muesli provided (yoghurt extra) which not quite the Continental Breakfast I'd been banking on! (107650200)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.