| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.7 / 5 |
3.7 / 5
Rebecca [Kensal Green, United Kingdom]
on 08/10/2004
(Family with older children)
Staff were very friendly, bar/reception area was welcoming and smart, had the facilities I expected
Restaurant wasn't of a very good standard and there were few toiletries in the bathroom
Overall: I would have liked to have known there were no toiletries provided, other than soap, and to have seen a review of the restaurant, as the food wasn't up to scratch (1561386)
3.9 / 5
Anonymous
on 29/09/2004
(Mature couple)
comfortable room
poor standard bathroom
Overall: good standard for the price (1495105)
2.0 / 5
ASHLING [blackrock, IE]
on 01/12/2009
(Solo business traveller)
(108541947)
1.0 / 5
Anonymous
on 29/09/2009
(Young couple)
none
rubbish you sent me to another hotel becaude you over booked, i made the reservation 2 months prior. I also rang 2 days before coming to confirm my reservation and rang the day before to relay we would be arriving late! No one said there was a problem, people who were staying the next evening checked in the next day without a problem. Staff were very un helpful and it was just shocking service.
Overall: Rubbish I will be making a formal complaint. (108406067)
3.6 / 5
Anonymous
on 19/09/2009
(Other)
Good breakfast and dinner. Attractive public rooms. Comfortable bed. Complimentary newspaper.
Room too hot and stuffy. Receptionist over-familiar and used first name terms. We booked dinner for 8pm but were then made to wait until 8.30. We went for breakfast at 7.15 but had to wait for a table to be prepared for us.
Overall: A pleasant hotel that offers adequate accommodation for the business traveller but having to wait for breakfast is not ideal. (108185239)
4.0 / 5
DEBBIE [SCUNTHORPE, GB]
on 13/09/2009
(Group of adult friends)
Staff very helpful.
The beer was undrinkable. My husband exchanged bitter for lager and it was fizzy, as if it was carbonated. We left a full round of drinks on the table.
Overall: Apart from the drinks at the bar, it was a pleasant experience. (108700567)
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