| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Stuart [Burnley, GB]
on 05/11/2009
(Solo business traveller)
The quality of the food was excellent, the overall service was very good and the hotel was very clean. WiFi access was also easy and very helpful.
Only really one bad point, my kettle didn't work so i asked the lady on the desk around 8pm. She told me she would send someone up as soon as possible. They never ever came.
Overall: Fantastic setting and overall quality and cleanliness was very good. The best part to me was the food, both the choice and the taste. And the value. Highly reccomended. (108622566)
4.9 / 5
Anonymous
on 31/10/2009
(Mature couple)
(108198899)
2.3 / 5
JANET [DONCASTER, GB]
on 21/10/2009
(Mature couple)
good locality to Forth Bridge
Our room was adequate; however we were staying with family whose family room was poor
Overall: cancelled one night's stay as travelling with family whose room was poor so cut the stay short (107911209)
3.9 / 5
Anonymous
on 19/10/2009
(Solo business traveller)
(108200977)
3.1 / 5
Pamela [edinburgh, GB]
on 13/10/2009
(Young couple)
The receptionis Kay was super, very helpful & smiling. We did request to change rooms as the first room was over looking a mess, it was no problem to change rooms & we got a better view.
The rooms were very basic, very travel lodge. The bed was lumpy & the look of the room at first glance was not impressive.
Overall: It was ok. (108476251)
3.6 / 5
Rowland [London, GB]
on 03/10/2009
(Other)
good location and friendly, helpful receptionist
Poor management of restaurant. A table booked hours before was not "ready" 20 minutes after the reserved time, even though the restaurant was only under 50% occupied. Food is poorly cooked (three visits confirm this), and restaurant staff are poorly managed or inexperienced.
Overall: Nice hotel at which I have now stayed three times, but on every occasion there have been similar problems with the restaurant, poor quality of cooking and inattentive staff. Only because of this we will not be returning. (108784837)
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