| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
4.6 / 5
Norma [Orleans, Ontario, CA]
on 18/08/2009
(Group of work colleagues)
The staff is very friendly and accommodating. The room was clean and well appointed. I felt very much at home while staying in your hotel.
Although WIFI was available, it would be useful to have a business center with computer access for those guests travelling for leisure who don't carry a laptop with them on holidays.
Overall: Great location and pretty good value for the money. (108177379)
4.3 / 5
Anonymous
on 18/08/2009
(Young couple)
Central location, nice public areas. Good TV in room.
Room very hot and very noisy at night (noise from outside hotel)
Overall: Fine, will use again when in Norwich (108445767)
3.1 / 5
TREVOR [BASILDON, GB]
on 21/07/2009
(Mature couple)
Central location. Good sized bathroom.
Difficult to navigate narrow corridors, particularly with luggage, and poor signage. Shabby furnishings eg carpets.
Overall: Served purpose but not memorable. (108483981)
3.6 / 5
Lynne [Leicester, GB]
on 20/07/2009
(Mature couple)
Excellent location, good decor, nice meals (evening & breakfast), good parking, pleasant staff (admin & restaurant).
Not disabled (wheelchair) friendly, no ladies toilet on same floor as restaurant.
Room 106 was extremely noisy, large extractor fans outside window operating all night, consequently very little sleep. Did not get a satisfactory explanation.
Overall: The very poor night's sleep was an overriding factor in our lack of satisfaction with the overall experience (107684266)
3.4 / 5
Anonymous
on 25/06/2009
(Mature couple)
excellent position but the hotel still needs work to justify its position
We ate with a party in the Palce Room A very pleasant setting but the food was awful Aspargus undercooked sauce too runny Chicken overcooked and pudding-well I dont know how to describe it
Very disappointing based on its cost
Overall: We would certiany stay again but try to avoid the food (107376704)
4.0 / 5
Jaime [Kent, GB]
on 08/04/2009
(Young couple)
(107956524)
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