| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
4.0 / 5
Georgina [Sheffield, GB]
on 11/11/2009
(Young couple)
The room was lovely, food and staff great.
There was only one towel and for the price of the room would have expected a hairdryer and normal sized t.v.
Overall: Relaxing (108833068)
2.4 / 5
Anonymous
on 13/07/2009
(Family with older children)
The hotel has a beautiful setting surrounded by trees and a river. There was ample free parking and it was very easy to find. Bedrooms were nicely decorated although bathroom needed refurbishment. Staff were pleasant and friendly. Evening meal in restaurant was good quality food, freshly cooked.
Drinks and food expensive. Booking was for a family and clearly stated two extra beds required but these were not provided. Eventually had to move rooms to one with two double beds at 9pm at night. Breakfast was awful. We ordered it in the room but it was nearly an hour late and the excuse was the chef couldn't get a bus due to a bus strike. Could no-one else do a continental breakfast? This was a planned strike which we had seen on the news the day before, the management should have made arrangements for their staff to get transport. It was also supposed to include croissants nad yoghurts and it was just very cold toast and no yoghurts, two dishes were dirty and the tea, milk and orange were all spilt in the tray. We complained and only paid a third of the price of the breakfast. Hotel was quite noisy with a lot of doors banging at night. There was an awful smell in the bathroom. No information about the hotel at all was provided in the room. Staff were very good at apologising, seemed to be used to it.
Overall: Beautiful building in lovely setting but ruined by poor management. (108740767)
3.4 / 5
Anonymous
on 10/07/2009
(Mature couple)
Bedroom decor. Good shower in bathroom.
Overall image of hotel is lack of care & attention - eg handplates on corridor doors were filthy. Towels provided were very poor - frayed & falling apart
Overall: Fair - the location is convenient to us because of proximity to family. (107764776)
4.4 / 5
Anonymous
on 24/05/2009
(Mature couple)
(107823888)
5.0 / 5
Joanne [Ballinasloe, IE]
on 04/04/2009
(Group of work colleagues)
friendly staff,comfortable rooms,everything that a person needs for there stay
Overall: excellent (107954375)
3.9 / 5
Anonymous
on 28/12/2008
(Mature couple)
The room was spacious and clean and warm,and had everything needed for our two nights stay. The staff were friendly. Large car park. Situation convenient for our family visit.
Thought the hotel was expensive, also the bar, which had a limited choice of beers available.
Overall: Convenient for our visit, comfortable and relaxing, but pricey. (107509610)
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