| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
3.4 / 5
Anonymous
on 09/10/2004
(Other)
(1370504)
3.9 / 5
Ann [Surrey, GB]
on 22/11/2009
(Solo leisure traveller)
Attentive staff; good customer service; good breakfast; good communal rooms
Lift a bit alarming - creaky and rather slow; My room (104) very clean and comfortable but looking a little battered and I had to use a shoe to keep the window open.
Overall: Enjoyable and would stay there again; would have liked to see more of the cat - is he/she a permanent feature? (108791170)
4.0 / 5
eleanor [edinburgh, GB]
on 06/11/2009
(Same sex couple)
cleanliness.friendliness of staff
food in restaurant cold at 1 evening meal and 1 breakfast. problems with having no hot water in en suite.
Overall: good experience. Faults wit hot water corrected quickly. (108723938)
3.7 / 5
Anonymous
on 24/10/2009
(Solo business traveller)
Wonderful historic building in the centre of Shrewsbury. Good buffet breakfast.
Noisy as my room was next to the lift - although the noise did stop when the lift was switched off at 11.45pm.
(108919087)
1.4 / 5
Anonymous
on 02/09/2009
(Mature couple)
The hotel is very central and has off-road parking which is a bonus in Shrewsbury.
The breakfast was shambolic on both days. Dirty tables. We had to ask to order. Food was cold when it arrived. The room was very hot, even with the windows open. The toilet seat was broken. We had to find someone to serve us in the bar in the evening.
Overall: Hotel would be so much better if the service was improved. (108450323)
4.3 / 5
Anonymous
on 25/08/2009
(Young couple)
Lovely ambience, style and quality of common areas.
Breaakfast room not ventilated and too hot. Room bathroom in need of refreshing, quite down at heel
Overall: Great location, good hotel with very good, friendly well trained staff (108873276)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.