| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff |  3.6 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
1.6 / 5
Anonymous
on 08/09/2009
(Family with young children)
The night manager did everything he could to make our stay more bearable.
Noise. Karaoke on first night, disco on second. Building not sufficiently soundproofed for events finishing at 2am. The rooms were very unclean (we changed rooms for the second night because of the noise) and the smoke detector in the second room didn't work.
Overall: Deeply unhappy and unsatisfied and will be seeking some compensation from customer relations, after having a total of 6-6 and a half hours sleep over two nights. if there had been any indication of the events being held at the hotel on the website, we would not have booked to stay there. (107724122)
3.1 / 5
Anonymous
on 03/08/2009
(Group of work colleagues)
Leisure facility good, excellent staff
Great meal in restaurant
Karioke till the early hours - dreadful.
Decor looking a bit tired
No air conditioning
Overall: Experience totally spoiled by Karioke (107632119)
2.0 / 5
Anonymous
on 02/06/2009
(Family with young children)
Room was just not that good, don't be fooled by exterior pictures of the hotel.
Overall: Much better budget Inns and Lodges which are better value. (107703102)
2.1 / 5
andrew [wolverhampton, GB]
on 25/04/2009
(Solo business traveller)
Staff were very helpful
Room was tired, no draws to put any clothes in, no fridge, generally a bit shabby and a tiny bath !
(107918701)
4.7 / 5
Anonymous
on 12/04/2009
(Solo business traveller)
Bit of an attitude at breakfast one day as there were only a few people in the hotel and the girl serving told me that.
I thought that was not appropriate and said well I'm staying here and paying.
It was as if it was my problem that the hotel was empty
Overall: Very good (107506003)
4.4 / 5
Danielle [St Cyrus, GB]
on 09/03/2009
(Young couple)
Very animal freindly/ laid back atmosphere, very relaxing
Price of alchol a Gin and Tonic £5.50
Overall: Excellent I would stay again all the staff were lovely the acess to the swimming pool etc was a bonus as it really relaxed you after a drive. Good choice at breakfast (107182886)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.