| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.1 / 5 |
2.1 / 5
James [Chatham Kent, GB]
on 29/09/2009
(Group of work colleagues)
the hotel was in the center of the town
No cold water which meant no shower no toilet from 16.00pm when we arrived until late afternoon the next day when we returned after a day out. on checking out it took a lot of negotiation to get a discount for that day, as my party had three rooms at a cost of 990euro's for the three nights I felt they could have behaved better. Hotel also very close to the railway station and you could hear the trains through the night
(108358455)
3.9 / 5
Anonymous
on 10/08/2009
(Same sex couple)
Staff very friendly and helpful, rooms clean, lots of choice of food at breakfast
Air conditioning didn't work very well, leaving rooms extremely stuffy. Had to ask to get the window open, as it was sealed for security purposes.
Overall: Overall good, but the hot rooms did spoil it. Nights were most uncomfortable. (107219423)
4.1 / 5
Anonymous
on 28/07/2008
(Mature couple)
Good location, clean and everything in working order.
None to complain about
(108027112)
3.7 / 5
Anonymous
on 02/07/2008
(Mature couple)
(97560717)
4.6 / 5
David [Peterborough, GB]
on 29/06/2008
(Mature couple)
(97026962)
5.0 / 5
Anonymous
on 24/06/2008
(Mature couple)
(97546438)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.