| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
4.3 / 5
D [Birmingham, GB]
on 28/08/2009
(Family with older children)
Very clean, bright and good decor. Deserves more than two stars it already has.
Hotel literature "boasts" to use the same terms as the brochure, that it has tea and coffee making facilities in all the rooms, ours didn't, which made making bottles for a baby awkward.
Overall: very good and a nice location for a walk to the sea. (107714147)
4.6 / 5
Paul [Leyland, GB]
on 21/08/2009
(Group of adult friends)
Good value for money, friendly, efficient staff, didnt stay for any meals but would have done if we were staying longer. Brilliant location as we were only about 10 mins away from the ferry terminal.
quite a noisey night with other guests moving furniture around on the floor above.
Overall: no complaints - better than we expected. (108643461)
4.7 / 5
Graham [Guernsey, GB]
on 07/08/2009
(Mature couple)
Very friendly staff. Restaurant superb.
Website gave completely the wrong directions to the hotel. Fortunately the satnav got us there easily.
Overall: Lovely and relaxing. Well equipped, clean room. All staff extremely friendly and helpful. (107418812)
4.1 / 5
Derek [Woking, GB]
on 02/07/2009
(Mature couple)
Convenient location, helpful staff, good breakfast.
Directions to hotel got the 'left' and 'right' mixed up, but we soon got it sorted.
Overall: Pleasant. The reason we wouln't stay at the hotel again is we like to explore new ground on every visit. (107501039)
4.1 / 5
Anonymous
on 29/07/2008
(Group of work colleagues)
Cleanliness of the whole hotel
Waitress did not know who to make a Cappucino - throthed the coffee instead of the milk !
Overall: Good - we liked the setting of the Hotel and its layout.It was quiet and as stated the Hotel was friendly (97143555)
4.6 / 5
Lesley [Warwickshire, GB]
on 18/07/2008
(Same sex couple)
Location, parking,food
Overall: Only one night and first time so satisfactory (97391661)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.