| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.0 / 5 |
Very clean
Internet booking could be made easier in relation to giving clarity as to whether our booking for one double bed, a single bed and a cot had been accepted or not. Cot and linen were not in the room on arrival. We had to ask for them.
Overall: Very good. (108315234)
Reception was very friendly
Breakfast was good quality and good value for money
No restaurant, which makes it a bit difficult with young children in bed.
Bright light outside window
Overall: Very good overnight stay, we would definately use again (107641099)
Near Ferry Port
English speaking TV Channels
Tea Facillites
No Directions to hotel, from Ferry Port, due to usual road being closed, we have stayed at your hotel before, but because of road works, we got lost
There was only one spare pillow for two people, an extra pillow is needed
Overall: Room was quite small, but brilliant for an overnight stop (107320639)
Location
Too expensive for a two bed room converted to three.
Overall: Not worth the money paid. (107715931)
reception area clean and well presented
bathroom tatty,room small,rubbish outside on balcony
Overall: we have stayed here twice before but the standard this time was terrible (107710748)
Very convenient for the Norfolk Line Ferry
No restaurant for evening meals ( but discount at adjacent Campanile)
(107987166)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.