| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.3 / 5 |
4.7 / 5
Cindy [Chester le Street, GB]
on 06/10/2009
(Young couple)
Friendly and helpful staff on check in, morning staff went out their way to provide breakfast for us an hour earlier than they were due to serve as we had to leave early. Thank you very much
Had a slight problem with the tv switching itself off intermitantly, but was not too bothered by this as we did not watch too much. Informed staff in the morning to have a look.
Overall: Very nice hotel to stay in as the staff are friendly and helpful, the hotel is clean and well maintained. Overall a great experience. Would recommend. (108996529)
5.0 / 5
Jackie [Wolverhampton, GB]
on 01/10/2009
(Group of adult friends)
Good value for money
We do not have a credit card, and we where not told that a £20.00 deposit was required on check in. So had to find a cash point to get deposit. Not good when been travelling all day.
(107552466)
5.0 / 5
Margaret [Bingham, GB]
on 08/09/2009
(Mature couple)
(108212331)
4.3 / 5
Anonymous
on 21/08/2009
(Mature couple)
The staff were helpful and informative
More details of what was available for breakfast and where the item's were located.
Overall: We had a comfortable stay and enjoyed the experience. (108115659)
3.9 / 5
Anonymous
on 29/04/2009
(Family with older children)
All necessary facilities. Pleasant staff.
None
Overall: There was a great improvement on when we stayed before, prior to the refurb. Previously the breakfast was totally disorganised but this time it was satisfactory. (107518303)
3.9 / 5
Anonymous
on 27/04/2009
(Group of work colleagues)
Ice machine very useful / staff very polite / cleanliness and decor very appealing
Prices of drinks at the bar / price of stay rather high special offers would be good
Overall: Very good for a short stay (107851154)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.