| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
5.0 / 5
Anonymous
on 23/11/2009
(Solo leisure traveller)
(108550486)
3.4 / 5
Anonymous
on 09/11/2009
(Mature couple)
The cost was very reasonable and included parking during our 12 night holiday.
The room compared well with similar hotels. Also, transfer to the airport was included.
The hotel general areas were`tired`.
We were given wrong info on where to stand for our return collection to the hotel (we phoned when we arrived)and walked back.
Overall: Acceptable but we resented having to walk back after a long flight. (108323917)
2.4 / 5
Anonymous
on 25/10/2009
(Solo business traveller)
Staff at reception were rude, not even bothering to look up from the pc monitor while responding to queries. 5 delegates attending the conference commented on how they had been directed to the meeting room without the receptionist even looking at them. Tea/coffee at the conference arrived late and the flapjacks served with afternoon tea were individually wrapped and all past their 'use by' date.
Overall: The hotel is situated at the airport providing a ready made continuous flow of guests. Unfortunately this has resulted in the hotel staff adopting the attitude that they no longer need to 'try' and are able to provide sub-standard service as guests will continue to stay due to convenience of the location at the airport. (108621573)
4.3 / 5
Anonymous
on 10/10/2009
(Mature couple)
Receptionist when we checked in was excellent - extremely helpful and a lovely lady
(108607188)
4.0 / 5
Anonymous
on 14/08/2009
(Mature couple)
long walk to room 59 because of layout
Overall: Very good. Enjoyable (108461123)
3.7 / 5
Anonymous
on 24/04/2009
(Solo business traveller)
(107943582)
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