| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.9 / 5 |
4.1 / 5
[Liverpool, GB]
on 06/11/2009
(Mature couple)
(108503577)
2.7 / 5
Beverly C. [Schenectady, US]
on 05/11/2009
(Mature couple)
Friendly people, good breakfasts, very accomodating for early check in.
bathroom amenities were practically non-existent. Soap dispensers were empty and weren't refilled, even after we took them out of the holders and put them in the sink. Kleenex was never refilled.
No notice of charges for the phone. We made several toll-free calls and were charged for all. The desk told us there was a sign on the phone...but there was none. Pillows were left on floor after bed was made. There was confusion about whether or not breakfast was included...the reason was "you booked on the internet and we don't have that code in our system"
Overall: Adequate, but disappointing. I spoke with the Manager. He was very understanding and gave us a credit on our bill. (108768270)
4.3 / 5
Jonathan [Cheam, GB]
on 22/09/2009
(Group of adult friends)
Friendly staff, good room, lots of hot water, comfy bed, good pillows.
Would have liked a fried egg with my breakfast rather than scrambled! (And if that's all I've got to moan about, life can't be bad...!!)
Overall: Very pleasant - well done and thank you (108278781)
3.9 / 5
Anonymous
on 08/09/2009
(Group of work colleagues)
(107145576)
2.6 / 5
Anonymous
on 26/07/2009
(Young couple)
good selection of food for breakfast
thought the hotel was over priced. only one of the rooms i booked included breakfast. the room was fairly tidy although you could see cobwebs from the ceiling. the reception staff seemed confused on check in as i had booked two double rooms in my name.
Overall: easy to find hotel. Genrally thought the hotel was good apart from the price. (108169887)
3.9 / 5
Anonymous
on 04/05/2009
(Young couple)
Good location.
Managed to get 2 x rounds of sandwiches late @ night - excellent!
Could have done with 2 x pillows on each side of the bed.
Overall: Adequate. (107521827)
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