| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.3 / 5 |
| Guest Rating | 4.0 / 5 |
2.9 / 5
Roy [Elsenham, GB]
on 27/05/2009
(Mature couple)
Lovely surroundings and hotel building, Receptionists very helpful.
Look like blood stains on carpet in our room (302), bar and breakfast staff not very happy, also took 10 minutes to get served at the bar. Receptionists clothing was shiny (well worn).
Overall: Have stayed in worse, but, have also stayed in a lot better. (107444287)
4.7 / 5
Anonymous
on 16/04/2009
(Mature couple)
Fantastic location, friendly helpful staff, spa facilities second to none, the most comfortable bed in any hotel I have ever slept in, brilliant shower and the grounds are very well kept.
Breakfast was a bit cold but very tasty
Overall: Would stay here again (107440547)
4.6 / 5
Anonymous
on 05/01/2009
(Young couple)
Lovely grounds, impressive entrance, excellent staff, Quality of the evening meal was of a high standard, breakfast was ample with plenty of choice.
Overall: Extremly pleasent stay, short drive to town - would definately recommend. (107662002)
2.6 / 5
Anonymous
on 05/12/2008
(Solo leisure traveller)
nice building
poor breakfast
Overall: overrated (107395153)
4.6 / 5
Anonymous
on 31/10/2008
(Young couple)
(107709861)
1.9 / 5
sarah-jane [llanharan, GB]
on 04/10/2008
(Solo business traveller)
The spa facilities were excellent and the attitudes of staff were also excellent.
When conferences are on, it should be communicated to them tp respect other guests. The noise of the rowdy group started approx. 12am when they came back to the bar and went on till 1.40am which was unacceptable. The food was expensive, not fantastic and I was very ill that night after the meal, nit helped by the rowdy guests when I finally got to sleep to be woken by imature peopl on a course, REACH to be specific.
Overall: Disappointed with the menzies brand except for the spa facilities which exceeded my expectations. However, it is not enough to outweigh everything else. (107368630)
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