The Riverside, Kendal
Stramongate Bridge, Kendal, LA9 6ELGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.6 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 4.1 / 5 |
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Guest Reviews
4.3 / 5
simone [maghull, GB]
on 21/02/2008
(Young couple)
(97527958)
4.0 / 5
Anonymous
on 29/01/2008
(Solo business traveller)
Excellent view of the river
Bathroom
(97470015)
3.3 / 5
Anonymous
on 17/11/2007
(Mature couple)
(97241751)
4.0 / 5
alan [swindon, United Kingdom;GB]
on 12/12/2006
(Mature couple)
good sized room, clean and all as per discription. friendly staff, good food. really good leisure facilities for size of hotel.
(99507765)
4.6 / 5
Paul [London, United Kingdom;GB]
on 12/12/2006
(Group of work colleagues)
It was very clean and the service within the Restaurant was excellent
Overall: The hotel was in a superb location and as a result would consider staying there again for pleasure during the summer so as to take in the hotel location. I thought the welcome very friendly and the room was in a very good condition upon my arrival. (99736334)
4.0 / 5
John [West Drayton, United Kingdom;GB]
on 08/12/2006
(Mature couple)
The hotel had a warm & friendly atmosphere and the room was of a good size. The breakfast was excellent with a good choice and fast friendly service.
The cleanliness of the bathroom was of an unacceptable standard. The bath plug was blocked with hair, there was pubic hair in the bath, the shower head was full of limescale and the previous occupants soap was still in the dish! There were also some minor problems: the sink had a large crack in it, the curtain rail was coming away from the wall and the tea/coffee wasn't properly stocked - there was plenty there but we were missing sugar and coffee.
Overall: Overall the hotel provided a pleasant and relaxing stay. The views were delightful and the staff friendly and helpful. My major complaint was with the cleanliness of the bathroom although I didn't make it known at the time due to our tight schedule. I do feel sure that given the chance the staff would have delt with the matter promptly however, it was a shame to have encountered these problems in the first place. It would also have been helpful to know that there wouldn't be a proper hairdrier in the room as was requested. (99880460)
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