| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  2.9 / 5 |
| Overall experience |  3.5 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.5 / 5 |
1.6 / 5
Anonymous
on 10/09/2009
(Solo business traveller)
Location of hotel was good for my meeting requirements
Quality of room and facilities were poor. I omitted to request my VAT receipt at departure and three days later after various phone calls and e-mails I have still not received a copy!
Overall: Poor - would not stay nor recommend hotel to others (108333463)
4.4 / 5
Anonymous
on 22/07/2009
(Solo leisure traveller)
the location is great, and the room was well-equipped despite the small size. the coffee and tea in the room is a nice touch, as is the tv placed on the wall to make the most of the room space. the staff was very nice and helpful and the price was very good for the services and location of the hotel.
the breakfast room is far too small to accommodate the guests and the breakfast hours are very limited, which means everyone is trying to cram into the room at once. it reminded me of a school cafeteria at times, and i eventually stopped going to breakfast because it was unpleasant trying to find a place to sit and/or trying to eat and talk to my friend without being jostled by others needing to share the table. families could almost never sit together because of the lack of sufficient tables when the hotel is busy. also, the coffee was awful! please teach the staff how to brew coffee that does not taste like mud water! but the food was very nice and the service was always pleasant. the computer room is nice but too many people don't abide by the 15-minute rule. perhaps install some sort of automatic log-off on the computer to make sure people don't hog the desktop when others are waiting. and the shower faucet in the communal loo that i used was problematic -- it was either scalding or too cold. the cold-water tap did not seem to work quite right.
Overall: it was a very nice stay and made my visit much easier because of the location and the ease of meeting people at marble arch or catching the tube or bus. (107345476)
3.9 / 5
Dale [North Vancouver, BC, CA]
on 25/05/2009
(Mature couple)
location - Breakfast -
Walk up - narrow stairway
Overall: nice place - would stay again (107681021)
4.3 / 5
Yvonne [Norwich, GB]
on 30/03/2009
(Mature couple)
(107752818)
3.7 / 5
Anonymous
on 04/02/2009
(Young couple)
(107751712)
4.3 / 5
Anonymous
on 12/10/2008
(Solo leisure traveller)
(107148091)
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