| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.6 / 5
GEORGE [HOLMFIRTH, GB]
on 22/04/2009
(Family with older children)
STYLISH, COMFORTABLE HOTEL IN WONDERFUL PARKLAND SETTINGS - A GREAT PLACE TO STAY TO EXPLORE THE CAPITAL WHILE HAVING A FEELING OF SPACE BEING ADJACENT TO THE COMMON
SOME STAFF A LITTLE SURLY, CHECK IN OUT VERY FUNCTIONAL NO "WELCOME", "HOW WAS YOUR STAY", "IF YOU NEED..." They didn't give us a copy of our bill at checkout rather just told me what they had taken off our card and when i asked if i could just see the bill to check seemed very put out with me!
Overall: wonderful hotel, great booking experience and good value for money - we will be back again soon to use the site! (107481162)
4.0 / 5
Anonymous
on 24/02/2009
(Solo business traveller)
(107900019)
5.0 / 5
Amy [Oxford, GB]
on 16/02/2009
(Young couple)
The bar man was excellent, he kept us entertained the whole evening and made us some very nice cocktails. The food was also very lovely, we could not fault a thing about our stay.
(107381902)
3.9 / 5
Anonymous
on 02/02/2009
(Mature couple)
We were upgraded which is always nice, thanks!
The bathroom could do with some attention (shower curtain, taps etc)
Overall: This is the second time we have stayed here and it was a better experience this time. (107801120)
4.3 / 5
Anonymous
on 11/01/2009
(Young couple)
The staff were very friendly and very helpful
Overall: A very lovely hotel and i'm sure we will return in the future (107466427)
3.6 / 5
Michael [Stratford upon Avon, GB]
on 21/10/2008
(Mature couple)
Location excellent, gardens beautiful. Excellent breakfast. Allowed to check in earlier as the rooms were ready
Poor service in lounge area. Lounge area limited and was very busy with children.
Overall: A good experience but service in lounge area needs to improve for the price paid. (107864289)
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