| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.0 / 5 |
3.6 / 5
James [Blackburn, United Kingdom]
on 27/10/2004
(Mature couple)
(1562749)
4.6 / 5
Jeffrey [Durham, GB]
on 04/11/2009
(Mature couple)
Staff (especially breakfast staff) were fabulous. Friendly, helpful, polite - I could go on. Suffice it to say that they made the stay very special.
I really have no bad points to summarise. Perhaps the lack of a shower cap could be mentioned but it hardly spoiled the weekend and would be nit-picking in the extreme.
Overall: A very satisfying weekend break. Lovely room. Helpful staff. Can't ask for more. (107441416)
4.3 / 5
Anonymous
on 04/11/2009
(Mature couple)
(108520458)
3.6 / 5
Anonymous
on 30/10/2009
(Same sex couple)
Housekeeping and Concierge services were above average. Good location. Nice decoration of rooms. Room well-lit.
Room too small for 2 people with luggage. Clothing storage areas too small. Bathroom sink tap should be replaced; also, the tap water tasted odd. Late make-up of room on 2 occasions. Long walk to reach room.
Overall: We were expecting something grander when you described the room as "deluxe". Aside from that disappointment and the above-mentioned faults, we were comfortably housed. (107676300)
3.4 / 5
Anonymous
on 20/10/2009
(Mature couple)
Having to pay seperately for £35.90 breakfast as if th room was not expensive enough
Overall: Noise from outside did not allow for sleep. Would only stay again if in main part of hotel and not in Buckingham suite. A lot of staff were not fluent in English. (108917136)
3.6 / 5
james [mountainville, US]
on 19/10/2009
(Solo business traveller)
nice smell when you come into the lobby
booked on priceline but when i checked in the credit card was not sufficient to obtain room...had to inconvenience my corporate staff to "rebook" me using a colleagues card...I've never heard of priceline employing this practice in the states. I was not happy!
(108810120)
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