Thistle City Barbican, London

1.3 / 5 Anonymous on 26/11/2009 (Solo business traveller)

 (108512973)

4.1 / 5 Anonymous on 09/11/2009 (Young couple)

The leisure facilities were very good.

The website told me that the room would have an iron & ironing board and an unstocked mini-bar but it didn't have either of these and we needed them. We asked reception for an iron and ironing board and received one eventually after having to phone for 1 again.

 (108239171)

2.4 / 5 Isobel [Wakefield, GB] on 04/11/2009 (Mature couple)

Lack of towels and loo roll addressed. Staff were polite.

Not enough towels or loo roll on arrival. Room was extremely small and in a poor state of repair. Bathroom was tiny and although clean had dirty grouting and peeling sealant round the bath. Shower was hard to operate as the tap was broken. Heating was unable to be switched off so a fan was provided. Not good in a tiny room! There was only terrestrial and freeview TV available in a hotel of this rating we were expecting digital and pay to view.

Overall: For £80 in central london I wasn't expecting top quality accomodation but this was adequate at best, saved only from being poor by the quality of the staff which was very good.  (108995369)

4.0 / 5 Tarwinder [Cambridge, GB] on 30/10/2009 (Solo business traveller)

 (108549521)

2.9 / 5 Anonymous on 28/10/2009 (Other)

When we expressed our complaints to the manager he was very apologetic and helpful. He arranged transport when our delay at reception had made us late, and gave my colleagues a bottle of wine and some bottled water after their complaint about a creature in the water. The tea/coffee facilities in the rooms were good and the coffee wasn't Nescafe which I find too bitter. The rooms were clean and well prepared.

Check in procedure was very slow. We were 45 minutes and there were only 2 parties in front of us. The lady checking us in was training but every time she asked for help she was met with exasperated sighs and sharp comments by someone I presume was the head receptionist who then treated her in appalling manner by pushing her arm away from her when she was standing in a position she didn't like. We had booked 2 twin rooms and they tried to give us doubles. When my colleagues went into their room and turned on the tap an earwig or some such creature came out into the glass. Although I did not have a cooked breakfast my colleagues who did found it far from the best they'd had and not worth the price. Having to try and catch a waiters eye to get tea and coffee was not a winning point either. The tables were in blocks of 3 and you had to squeeze between them if you were sitting on an inside table, reminiscent of school.

Overall: Although it seems like we had a lot of complaints we still enjoyed our stay on the whole.  (108183147)

4.0 / 5 Anonymous on 14/08/2009 (Solo business traveller)

 (108737153)