| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
The staff were very friendly and helpful. Our room was very clean and well presented. Having an onsite car park was a real bonus for a central London hotel.
I thought that having to wait 35 minutes to get a cooked breakfast was far too long. We had drunk our coffee and had to order fresh toast. This was the only down point of our stay.
Overall: Good (108815904)
Upgraded to Junior Suite which was spacious and very well appointed. If only this were always the case!:)
Overall: Very pleasant and comfortable (107926115)
(107299622)
Hotel was in a very good location overlooking Hyde Park. It was very quiet at night. Room was nicely furnished. Very close to Lancaster Gate Tube. Fluffy bathrobes and slippers provided. Room had a balcony with table and chairs overlooking the park.
No air conditioning but there was a fan in the room. W e wasn't too bothered as it was not too hot outside. Toilet was quite hard to flush. Towel rail in bathroom did not work. The hotel bar did not stay open late. We arrived home from the theatre expecting to get a drink but the bar was closed and it was only 10.45pm. The next night of our stay we just stayed out later before returning to the hotel.
Overall: A very comfortable hotel to stay in. I would definitely recommend to friends and family. Would not hesitate to book this hotel again. (107214679)
Its proximity to all major attractions
(97421940)
excellent location and excellent value for money.
(97422834)
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