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4 star

The Grosvenor, London

Buckingham Palace Road, London, SW1W 0SJ
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Guest Reviews

Summary of Guest Ratings

Check-in process 3.4 / 5 3.4 / 5
Working order of facilities / equipment 3.1 / 5 3.1 / 5
Overall value for money 2.9 / 5 2.9 / 5
Performance of staff 3.5 / 5 3.5 / 5
Your room 2.9 / 5 2.9 / 5
Overall experience 3.1 / 5 3.1 / 5
Order and cleanliness of the hotel 3.5 / 5 3.5 / 5
Guest Rating 3.2 / 5 3.2 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

1.9 / 5 1.9 / 5 James [Eastby, Skipton, United Kingdom] on 02/10/2004 (Mature couple)

Location

SHower head barely high enough for wife who is 5 foot tall.

Overall: Original booked a standard dbl room, upgraded to a superior after looking at room for larger bed and superior room size looked smaller. hair dryer was useless, bathroom sink drain clogged and ran slow. Overall room was small and narrow. Not impressed with price for what accomodation was. Superior room at most should be double room price.  (1525353)

2.7 / 5 2.7 / 5 Anonymous on 01/12/2009 (Solo leisure traveller)

 (108452539)

3.1 / 5 3.1 / 5 Anonymous on 22/11/2009 (Solo business traveller)

Spacious room and excellent location

No double glazing so heard every announcement from the bus station below, breakfast was basic fare in what is meant to be high quality hotel.

 (108900178)

4.7 / 5 4.7 / 5 eric [loanhead, GB] on 20/11/2009 (Mature couple)

 (107593824)

2.9 / 5 2.9 / 5 Anonymous on 30/10/2009 (Mature couple)

Great location and reasonable price

Bath plughole was clogged so water took ages to drain away and showering meant the water level rose over the ankle. Bathroom extracter fan not working, turned bathroom in to a sauna after a shower. Bathroom fittings seen better days. Would have complained, but were not spending enough time in the place to bother.

Overall: Hotel was only used as a base, so didn't spend much time there. The room we got was reasonable for the price, great location.  (108671002)

4.7 / 5 4.7 / 5 Anonymous on 27/10/2009 (Same sex couple)

very convenient for all the transport.

I found the waiteresses a bit miserable when serving breakfast.

Overall: Very Good.  (108595269)

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