| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
3.4 / 5
Theresa [Cwmbran, GB]
on 01/09/2009
(Mature couple)
Overall the accommadation was good. Breakfast was very enjoyable.
Our room was not available for the 3p.m checkin. In fact we were made to wait until 4.30. This is not really acceptable as we had been travelling for a few hours.
Overall: Pleasant stay (108617078)
3.6 / 5
Anonymous
on 25/06/2009
(Young couple)
We had dinner in the restaurant which was excellent - the food was superb and the waiting staff were quietly helpful and attentive. We were very impressed with the decor and cleanliness of the hotel. The staff were professional, friendly and quick to rectify any problems (see below)
No major bad points only a couple of minor ones - I had a Spa reservation and arrived to discover that the beautician was off sick but no one had let me know beforehand which was slightly irritating as I had an event to go to that evening - however the reception staff were able to make me an appointment in town. Our room service breakfast did not arrive - for some reason staff had overlooked the door hanging, but after notifying reception it was delivered to the room. One other minor thing was that the bed was very soft and consequently gave my husband terrible backache after 2 nights.
Overall: Overall it was very good - we would recommend it to friends and would stay there again. (107423056)
5.0 / 5
Andrew [Salisbury, GB]
on 02/04/2009
(Same sex couple)
Very friendly and comfortable stay with great food.
None
Overall: Hotel was excellent, room also excellent with an exceptionally comfortable bed. All staff were brilliant, friendly and really helpful. No downsides to the stay at all. The restaurant food was every bit as expected from a four star hotel. Fantasic value. (107775060)
3.9 / 5
Anonymous
on 26/03/2009
(Mature couple)
Nice surroundings, quiet.
When I booked the hotel it was for dinner bed and breakfast, all we received was a £15.00 voucher each for our evening meal. Which didn't even cover a main meal. We were supposed to get a complimentary bottle of beer or glass of wine, which when we tried to claim it they said it was included in the £15.00. when I knew this is not the case. We did not get or glass or wine.
Overall: If we hadn't had the disappointment of the evening meal and dispute over the wine it would have been good. Otherwise it left a bad taste in our mouth!!! (107649583)
4.9 / 5
Jane [Yateley, GB]
on 03/03/2009
(Solo leisure traveller)
(107488288)
5.0 / 5
Liz [BasingStoke, GB]
on 10/12/2008
(Other)
lovely building, great breakfast
Rooms were a bit cold , smelt of paint.
(107585144)
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