| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.9 / 5 |
2.7 / 5
Anonymous
on 28/10/2009
(Mature couple)
good location easy to find
poor service in the restaurant, expensive drinks.
Overall: would not rush back (108138262)
3.1 / 5
TONY [DAVENTRY, GB]
on 14/04/2009
(Mature couple)
CAR PARKING WAS A COMPLETE NIGHTMARE- MY EXEC ROOM PARKING WAS FREE BUT HAD TO RETURN TO HOTEL TWICE TO GET TICKET RE-ISSUED ONLY TO BE TOLD I WOULD HAVE TO PAY£12 TO EXIT
Overall: OK (107936047)
3.0 / 5
Anonymous
on 23/02/2009
(Solo business traveller)
Overall: Hotel is normally okay, but a lot of refurbishment work at present. (107570088)
2.4 / 5
Anonymous
on 25/01/2009
(Young couple)
Easily booked, great information about how to get there
Staff were not friendly, did not appear to be aware of which guests had paid for inclusive meals and on one occasion were particularly rude to us in relation to this. Poor basic communication from staff such as poor eye contact and very basic spoken English, particularly from night staff but not exclusively. We requested a change of room due to excessive heat and noise from what appeared to be a boiler behind the wall where the head of the bed was. In both rooms we stayed in, the tiles and fixtures in the bathroom had evidence of soap scum and build up of what appeared to be lime scale or something similar.
Overall: Our stay was acceptable for the period of time we spent there but spent a lot of time away from the hotel due to the reasons given above (107539921)
3.7 / 5
Andrew [Sheffield, GB]
on 28/10/2008
(Mature couple)
Nice bedroom, good size pool, decent gym, good breakfast, courteous staff
Although the hotel staff were courteous at all times, they were not very efficient in the dining area as breakfast tables wern't prepared or cleared quickly enough even though the hotel was not very full. Both Gym and Pool area was starting to look a bit tatty and in need of some renovation.
Overall: Good value overall (107143515)
4.0 / 5
Anonymous
on 08/10/2008
(Mature couple)
(107722690)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.