| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
5.0 / 5
chris [bristol, United Kingdom]
on 08/11/2004
(Mature couple)
could not fault a thing.usually stay at holiday inn when racing at haydock.thistle hotel different class altogether.shall certainly use your services again
Overall: ver clean and tidy.all levels of staff were very friendly.i did get a little lost after leaving m 6 motorway,which was entirely my fault. (1601064)
3.0 / 5
Anonymous
on 17/08/2004
(Young couple)
(1137139)
1.3 / 5
Patrick [Brockworth, GB]
on 27/10/2009
(Mature couple)
It was close to where we wanted to be
1 Information given at check ic was poor
2 DAMAGED Electrical socket
3 Knob hanging off wardrobe door was a hassard
4 Not every thing that was said to be in the room was there
5 Room booked for two only towels for ONE in bathroom
6 Tea/coffee ect only for ONE
7 Staff where not tidy in appearance
8 A charge was made to my room for a meal i did not have, but then removed when i asked what it was for
9 Front of hotel was used by none resident smokers
10 Decore not up to standard ie flaking paint ,bad painting on windows
Overall: As i said it was close to where we wanted to be ,but for a hotel of that star rating it got some way to go (108444646)
4.4 / 5
Anonymous
on 22/09/2009
(Other)
(107725229)
3.1 / 5
Tim [Huddersfield, GB]
on 15/09/2009
(Solo business traveller)
the evening receptionist on the Saturday went above and beyond her duty to try and help me resolve an issue I had, this was while she was also very busy with other things.
The room was a bit dated and needs a good amount of redecoration. Esp the bathroom
(108231866)
5.0 / 5
Anonymous
on 08/09/2009
(Mature couple)
overall the facilities were excellent and the service was ok even though the hotel was full
very noisy guests in the next room we were kept awake from 3am to 4.30 am
only 1 biscuit on the tea tray for 2 guests and we had to look for the second set of towels which we found in the wardrobe
Overall: we had a nice meal in the restaurant our steaks were cooked to perfection, didn't order a sweet but when paying the bill we were being charged for them so check your bill before you pay (108172008)
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