| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
David [BLACKBURN, United Kingdom]
on 14/10/2004
(Other)
The view. The room. the freedom of movement. The breakfast.The location.
Expensive drinks. No atmosphere in the evening - nobody dining. Stark foyer. Clothy bar
Overall: The hotel was adequate for 2 nights though I wouln't stay longer because you have to go out in the evenings as the place becomes a ghost town. I usually enjoy relaxing in the bar areas in hotels stays but this wasn't possible here because there was literally nobody there. Staff were efficient and polite. The breakfast was very good and the location lends itself to easy walks either into town at night or onto the Pier Head. Would definitely stay again but only at a discounted rate. (1544105)
3.3 / 5
Anonymous
on 24/11/2009
(Same sex couple)
(108630241)
4.4 / 5
carol [Accrington, GB]
on 12/11/2009
(Group of work colleagues)
lovely room
(108195356)
5.0 / 5
Anonymous
on 05/10/2009
(Solo business traveller)
Room was spacious and comfortable. Staff was helpful. I would like to commend Glen that worked the late shift at the counter for his help while I was waiting for a taxi coach to pick me up.
I had to get my key re-programmed a couple of times even though I tried not to have them come in close proximity to electronics.
Overall: I enjoyed my stay very much. (108286873)
3.1 / 5
Anonymous
on 03/10/2009
(Group of work colleagues)
Majority of staff very pleasant (see below)with helpful recommendations for meals. Linens and room clean. Excellent location for Albert Dock and ferries to Isle of Man. Breakfast was good - full spread and included in the room price. Overall hotel was good value for money.
The hotel was not able to accommodate early check in (understandable, it happens) however the first staff member we encountered could have cared less. Not the attitude that helps when you are tired from an overseas flight. The hotel appears to have been a better quality one that has fallen on harder times; hard to tell if it is being refurbished yet or not. I would need to know it was improving itself to stay here again.
Overall: Hotel was adequate for the purpose of "crashing" when arriving in Liverpool. Three minute walk to ferry service to Isle of Man (Steam Packet Ferries). Within walking distance of shopping (Liverpool 1) and a nearby coffee shop and Boots. (108701385)
4.3 / 5
Anonymous
on 22/09/2009
(Solo leisure traveller)
Breakfast room inadequate. I had to make two visits before I found a available table and when I did I just wandered in. No one checking people in for breakfast.
(107411247)
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