Hallmark Hotel Derby, Derby
Midland Road, Derby, DE1 2SQGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.2 / 5 |
How to book this hotel or view prices
Guest Reviews
5.0 / 5
Anonymous
on 26/10/2009
(Young couple)
Very nice hotel, good breakfast, excellent location for the railway station. Also very helpful staff - we arrived at 7am due to the fact that we were taking an early train journey and we were able to park our vehicle and even check into our room as it was available. The rooms must be incredibly well sound-proofed as there was a party in the hotel on the night we stayed and we couldn't even hear the loud music once we got back to our room.
We submitted a question via the Active Hotels booking tool which is supposed to be passed onto the hotel and didn't receive any response. Rang the hotel directly a few days later to check and they were very helpful.
(108301748)
4.7 / 5
Anonymous
on 15/09/2009
(Young couple)
(108258978)
2.3 / 5
lisa [alsager, GB]
on 18/08/2009
(Young couple)
(108226752)
5.0 / 5
Anonymous
on 04/08/2009
(Family with young children)
It was a fantastic weekend, beautiful hotel, lovely food, and fantastic service, would definately book again.
Overall: Excellent was well worth it. (108872549)
4.4 / 5
Lynda [Burton on Trent, GB]
on 21/07/2009
(Mature couple)
Clean, comfortable room friendly and helpful staff
Overall: A pleasant overnight stopover (107517300)
4.7 / 5
Tracy [LINCOLN, GB]
on 19/05/2009
(Mature couple)
Staff were pleasant and helpful at all times
Hotel was clean and tidy, public areas were well presented
Slight issue with bill was cleared up quickly and without problem
The only downside was that 'Sky Sports News' was not available even though it was on the list of available stations.
Overall: We booked on a bed, breakfast and evening meal basis. The meals were excellent, the restaurant staff were friendly and helpful. There was a small query regarding the terms and conditions of the inclusive evening meal however this was dealt with professionally and to our satisfaction by the reception staff. The public areas were well presented, the rooms clean and tidy. There was a wedding party there during our stay yet the staff maintained their professionalism even when children were running amok. Recommended. (107496632)
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