| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.1 / 5 |
3.4 / 5
Anonymous
on 22/10/2009
(Solo business traveller)
parking
shower curtain stained, old toiletries left in shower tray, bathroom smell
(108602215)
3.7 / 5
Douglas [Quorn, GB]
on 01/09/2009
(Same sex couple)
(108925501)
4.6 / 5
Anonymous
on 24/08/2009
(Solo business traveller)
(108696262)
4.6 / 5
colin [notts, GB]
on 20/05/2009
(Mature couple)
have my car serviced in Queensferry and we make an over-night stop and enjoy a day in Chester we do this every year and stay at the Racecourse Hotel
WEATHER
Overall: VERY GOOD (107722337)
4.6 / 5
Anonymous
on 09/11/2008
(Mature couple)
(107208289)
4.0 / 5
Haf [Conwy, GB]
on 24/06/2008
(Group of work colleagues)
Poor booking information online, meant we paid more than we needed to.
(97318703)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.