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Home > United Kingdom > England > Dorset > Poole > Express By Holiday Inn Poole

Express By Holiday Inn Poole, Poole

Walking Fields Lane, Poole, BH15 1RZ
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Summary of Guest Ratings

  • Check-in process 4.2 / 5 4.2 / 5
  • Working order of facilities / equipment 4.1 / 5 4.1 / 5
  • Overall value for money 3.8 / 5 3.8 / 5
  • Performance of staff 4.2 / 5 4.2 / 5
  • Your room 4.0 / 5 4.0 / 5
  • Overall experience 4.0 / 5 4.0 / 5
  • Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
  • Guest Rating 4.1 / 5 4.1 / 5

Guest Reviews

3.9 / 5 3.9 / 5 Anonymous on 11/11/2009 (Same sex couple)

 (108659432)

4.9 / 5 4.9 / 5 Karen [Hereford, GB] on 07/11/2009 (Mature couple)

Friendly, helpful staff. Convenient location. Clean, well-equipped room. Dinner menu limited (as would be expected), but well cooked and good value. Breakfast excellent.

Only gripe is not enough tea/coffee in room, but was soon remedied by helpful staff!

Overall: Very positive experience, nothing negative to say about it. Would recommend to others  (108102672)

4.4 / 5 4.4 / 5 Melvyn [Bicester, GB] on 11/10/2009 (Mature couple)

Location

Hot tap would not turn off proprely

Overall: Good  (108182324)

3.1 / 5 3.1 / 5 Anonymous on 08/10/2009 (Solo business traveller)

I stayed in a disabled room (must have been the only one available when I booked). The alarm cable was located directly above the bed, across the light switches (why this is so badly located, I do not know), which i inadvertently pulled when asleep (why I was not told about the alarm cords seeing as I was being allocated a disable room, I do not know). Received a phone call ( at about 02:30) from reception about it which was reasonable. Then 20mins later, was woken up again by staff who came in to see about the alarm but did not have a clue about it so she then went off to get someone else (why she was sent out in the first place, I do not know). She came back with someone else and they both spent another 10mins trying to find the reset button (why the company does not train its staff, I do not know). After all these, I could not get back to sleep till about 05:30.

 (108610471)

4.3 / 5 4.3 / 5 Anonymous on 07/10/2009 (Mature couple)

Clean hotel and very helpful staff

Our room was very nice and clean but there was a background hum from the exterior extraction fan

Overall: very good  (108111749)

4.1 / 5 4.1 / 5 Anonymous on 15/09/2009 (Mature couple)

Excellant hotel and the continental breakfast was very good.

Reception staff had not told us that the key cards had the arrow incorrectly printed on them so it took several attempts (up and down to reception) before we could obtain access to the room. All was resolved in the end.

Overall: Very nice hotel and would definately stay there again.  (108897954)

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