The Best Western Phoenix Hotel, London

4.3 / 5 Dunstan [St Paul's Bay, MT] on 30/10/2007 (Mature couple)

reliability, no queues for breakfast, adequate breakfast to start off a new day, staff all knowing what to do and having practical answers to all querries, good feeling when returning from a long london day, all facilities working effectively even if without frills. Our best hotel experience in 25 years of annual visits to the capital

not much really, poor TV channel choice perhaps and need to organise space well as the room is comfortable for only one large piece of luggage, but nothing compared with some rooms in other hotels we experienced in the past.

Overall: perhaps we had an advantage of knowing the area from previous visits and so we had no surprises. The underground network is very handy,though not ideal to travel from/to Heathrow. Taxi is best option which we took for our return trip. Queensway itself may not be the most cordial of high streets yet had all comforts from pharmacy to late opening tesco for our late nite bite and other needs.  (99755655)

4.0 / 5 Wei [2 Lambeth Hill, United Kingdom;GB] on 02/02/2007 (Group of work colleagues)

 (99506426)

2.7 / 5 Anonymous on 26/11/2006 (Solo business traveller)

 (99321763)

4.1 / 5 Anonymous on 18/10/2006 (Young couple)

Room well furnished , comfortable bed , good bathroom, nice views over gardens

No heating mid october - noise between floors was annoying above us we had London's answer to Nelly the elephant pacing the room for an hour - found it difficult to sleep because of this

Overall: Hotel was efficiently run , room generally comfortable , staff were very obliging and pleasant . Location was great - parking absolute nightmare - We were'nt told about having to pay for english breakfast-tut tut .  (99897972)

3.6 / 5 Nadia [Zetzwil, Switzerland;CH] on 07/09/2006 (Same sex couple)

close to public transportation (Bayswater tube station and bus stop but not on main road, therefore not too much traffic. clean, midsized room. friendly staff.

the two power plugs in the room did not work. little storage room for towels and belongings in bathroom.

 (3305126039)

4.6 / 5 Anonymous on 05/06/2006 (Mature couple)

We loved the location. The hotel was quiet and clean. The bath towels were fabulous. We were pleasantly surprised by the breakfast.

We had trouble finding the hotel when we came out of the Bayswater Underground station. Granted, we were jet-lagged and had been up for 36 hours so we weren't thinking very clearly. The directions should clearly state that you go left from the Bayswater Station and then turn left at the traffic lights.

Overall: Overall, we felt that this was very good value, considering the cost of hotels in London. It was comfortable, clean and quiet. Even though it was come distance from Heathrow, we had no trouble getting there on the underground so it proved to be a good choice for an overnight transit stay. There were lots of reasonably-priced restaurants in the area. Using public transportation we were able to spend a couple of hours sight-seeing in the Buckingham Palace area in the morning before boarding our afternoon flight.  (3304184861)