| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.4 / 5 |
4.0 / 5
Anonymous
on 24/11/2009
(Mature couple)
Good customer care by all staff
Overall: Smooth runing hotel, will be on my best hotel list. (108161388)
4.9 / 5
Anonymous
on 07/09/2009
(Mature couple)
an excellent hotel
Overall: excellent (108874611)
1.7 / 5
Richard Glenn [Hull, GB]
on 27/07/2009
(Family with older children)
The swimming pool was good
Your F&B Manger was rude and very bad. Room service for breakfast, there was no table to eat the food of and your staff had no idea what to do. The dinner food was not good tasting although expensive. No one available to help with the cases.
No mobile reception for ORANGE operators, no signal.
Overall: I will not stay at this hotel and will tell all my friends how bad it is (108192254)
3.0 / 5
gary [Merthyr Tydfil, GB]
on 05/05/2009
(Mature couple)
Had room on 2nd floor that had a window similar to a prison. It was high up on the wall letting light in, but we were unable to see out of it.Had I not been heading for a wedding immediately following putting bags in room I would have complained.
Overall: See above, also fire alarms going off in the night meant disturbed nights following a long day and were not really acceptable. In view of the lack of a view in the room I would have expected a warning at the very least on booking and a subsequent reduction in the cost. (107544223)
4.6 / 5
Russell [Swansea, GB]
on 28/04/2009
(Family with young children)
Staff were all efficient and helpful
No mini bar or bottled water in room.Pianist/singer in bar was too loud to hold conversation easily.Lovely idea, but should have been in the background, not dominating proceedings.
Overall: Good (107438796)
3.4 / 5
Anonymous
on 24/04/2009
(Solo business traveller)
Gym excellent, staff friendly, breakfast buffet tasted lovely
Room service very expensive, breakfast buffet a little overpriced, corridors and stairs a little tired.
(107750814)
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