De Vere Grand Harbour, Southampton

2.0 / 5 Ruth [Guernsey, GB] on 17/11/2009 (Group of work colleagues)

 (108543661)

5.0 / 5 Noel [St Ouen, Jersey, GB] on 27/10/2009 (Young couple)

 (108828978)

3.3 / 5 Anonymous on 08/10/2009 (Mature couple)

Good location, good evening meal, good breakfast

Bed in room was uncomfortable for both of us. The room had no air conditioning and we had to sleep with the window open and the fan in the room on (in October!)to be at a reasonable temperature. The fan was very dusty.

Overall: The hotel did not 'present well' overall as the experience was adversely impacted by the room problems.  (108956920)

4.7 / 5 Karen [Kingsteignton, GB] on 17/08/2009 (Same sex couple)

Excellent, friendly staff and facilites, breakfast was superb !!

Rooms were very hot and stuffy during the night, and a bit noisy with windows open, but it was an unusually hot day for Southampton!!.

Overall: Lovely !  (107977294)

4.3 / 5 Anonymous on 13/08/2009 (Young couple)

Size of room; style and quality of furnishings, excellent breakfast, nice staff; was able to benefit from a very good internet rate

Personally would have preferred smoking room; pillows a little stiff; flip-flops for use of swimming pool would have been nice

Overall: An entirely pleasant experience!  (108829318)

2.0 / 5 Anonymous on 07/08/2009 (Mature couple)

The Hotel has an impressive frontage and I paid a relatively low price as I obtained a saver deal via the internet.

Room had no air conditioning which I believe is extremely poor for a 5* hotel. In light of the above there were no fans provided. The main window of the room had to be left open to allow air flow (albeit particularly poor); not that this mattered as it was broken in any case. The TV had no remote in the room and on phoning reception it took around 30 minutes to provide one. The bathroom had mould on the tiles and skirting boards. There was very little information on the hotel, its amenities or that of the surrounding area. The general quality of the room and its furnishings was poor. I don't believe it is appropriate to stand in a queue for breakfast only to findi it is a buffett; particularly as there were a significant number of tables not in use. I found the majority of staff to be surly and disinterested.

Overall: Extremely dissappointing and very likely to put me off staying De Vere accommodtion in the future.  (108175677)