| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.9 / 5 |
4.9 / 5
Anonymous
on 11/11/2009
(Solo business traveller)
Friendly, helpful and polite staff. Eager to make my stay as comfortable and enjoyable as possible. Outstanding customer service!
Hotel looks a little tired in places, but not unacceptable.
Overall: Exellent value for money. (108994160)
4.0 / 5
Gerald [Elham, GB]
on 06/11/2009
(Solo business traveller)
Everything was ok
credit card surcharge is irritating. I paid cash this time because on previous visit I got charged twice when using a (no surcharge) debit card.
Overall: brief stay,good value & served the purpose. (108625053)
2.1 / 5
Evancy H [Putte, BE]
on 14/09/2009
(Solo business traveller)
meeting room/ rooms upstairs
I did not like the way you charge the break fast, the room number 3 was very bad with toilet problem in dirty bathroom, however, the room of my soon (room 2) was good and clean and lovely. nevertheless, the location of the hotel will make me to stay there again one more time to see if you have changed. Finally, I did not lik the way you sold my rooms while I was still staying in; and this situation forced to take rooms in Holdays Inn High whycombe. I askedy your staff to add money and let me stay again but they refused. what type of customer service is that?
Overall: organisation/customerservices and thiers assistance were not good (108936917)
4.0 / 5
Anonymous
on 03/09/2009
(Group of work colleagues)
The staff were friendly and mostly helpful
There was a clump of hair in the room that was not ours and the bathroom could have been slightly cleaner
Overall: It was obviously a conference centre and there were very minimal staff at the weekend. We were initially told that the bar was closed when we got there which was not as advertised but then another couple were told it was open. (108805570)
4.4 / 5
Anonymous
on 05/08/2009
(Mature couple)
lovely grounds
food not very exciting
Overall: excellent (108291431)
3.0 / 5
Anonymous
on 24/07/2009
(Solo business traveller)
Staff were welcoming and polite
room was very worn, carpet hadnt been hoovered as it was covered in hair.
Overall: Wont be staying here again. (108103109)
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