| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.3 / 5 |
| Guest Rating | 4.0 / 5 |
4.3 / 5
Jayne [London, United Kingdom]
on 07/12/2004
(Solo business traveller)
(1724060)
4.0 / 5
Anonymous
on 02/07/2004
(Young couple)
(1255089)
3.9 / 5
Anonymous
on 29/10/2009
(Mature couple)
Noisy Hot Air System
(108965941)
5.0 / 5
Anonymous
on 04/10/2009
(Family with older children)
tHE Hotel was lovely i only wish we had been staying for longer.It was the best Hotel we have ever stayed in. Excellent!!!!!!!!
Overall: IT WAS first class----- (107926070)
4.4 / 5
Anonymous
on 04/08/2009
(Young couple)
Clean and tidy
Breakfast
Almost gave me a smoking room even though I'd requested not to have this.
Overall: Very good. (107464081)
4.0 / 5
leonard [hartlepool, GB]
on 22/07/2009
(Mature couple)
the food was very good, the staff excellent, the bed was comfortable
bar snack food could be improved, quite expensive for what we got! I would have liked to of had the option of being able to book a room with a view of the river
Overall: I would consider booking again, my partner and I enjoyed our stay with you (108122932)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.