| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
3.3 / 5
Anonymous
on 15/11/2009
(Mature couple)
Good food and service. Large room. Indoor swimming pool facility.
Good location for Chester.
Room badly need refurbishment. Some communal carpets worn and dirty
Overall: Overall not bad except for the poor state of room furnishings, very worn out 90s, needs a makeover. (108329314)
3.1 / 5
Anonymous
on 15/11/2009
(Young couple)
good sized room, good menu on first evening, log fire, leisure suite excellent
hotel didn't live up to 4* standard, looking tired in places. no toiletries in room. menu not changed for 2nd evening. telephone faulty in room, not repaired even when reported. no spare pillows. Bar prices EXTREMELY high. items advertised for breakfast not available. breakfast dissappointing on first day - 1 rasher of bacon!
Overall: adequate, but not impressed. (108371399)
2.3 / 5
Andrew [Stockbridge, GB]
on 01/11/2009
(Same sex couple)
Looks great, easy to book, friendly staff.
Room was dirty (needed a better hoovering); quality of decor in bathroom was disgraceful; breakfast trays in corridoors outside rooms at 9pm; restaurant prices were obscene (especially when compared with a very good £3.50 carvery 1/2 mile down the road) though the staff did advise of the alternatives!
Overall: I expected more than it delivered. (108718279)
3.7 / 5
Steve [Middlesbrough, GB]
on 19/10/2009
(Solo business traveller)
- Very nice setting
- good spaced rooms
- comfortable beds
- No one at check in desk, had to wait for 10 mins
- TV has not been retuned to receive the new freeview channels
Overall: - overall very pleased. (108485211)
3.6 / 5
Anonymous
on 15/10/2009
(Mature couple)
good food, polite staff,beatiful grounds.
radiator in our room was cold this was fixed promptly the next day.although the towel rail in the bathroom was not fixed even though we had reported it.
Overall: this was our silver wedding anniversary,it was a pity the above faults were not spotted when the room was being prepared, apart from that we had an enjoyable stay. (107952024)
3.4 / 5
Marilyn [Manchester, GB]
on 14/08/2009
(Mature couple)
excellent spa area
very pleasant restaurant
furniture and decor very tired looking
carpets worn out
Overall: manager extremely helpful lovely gardens (108953354)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.