| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.2 / 5 |
5.0 / 5
Anonymous
on 07/12/2004
(Solo business traveller)
Cleanliness, spaciousness of hotel room, in-room high speed internet connection for laptop
(1724595)
3.7 / 5
Anonymous
on 30/10/2004
(Mature couple)
Clean, within waliking distance of where we wanted to be, knowledge of staff Edinburgh
Inadequate parkin; lack of milk,soap left in room and very delayed response to request
(1577438)
3.0 / 5
Anonymous
on 27/10/2004
(Family with young children)
Design of rooms, fixtures & fittings
Unclear when booking - had not realised rate did not include breakfast
Overall: This hotel professed to have a child friendly attitude. However they were unable to provide baby listening / babysitting service (as advertised on their own website)- in fact they were going to search through the yellow pages for a babysitter which I find wholly inappropriate - did not provide appropriate bedlinen for a small baby (duvet provided with cot - duvets are unsuitable for babies under 1 year) and they did not always service the room early enough for us to return to it to put the baby down for a sleep. On one occasion we had to send them away when they arrived to service the room at 3.30pm. While there was nothing actually wrong with the hotel and everything was clean, tidy & pleasant, it was no better than staying in a Travel lodge - and definitely not worth the money. (1577588)
3.9 / 5
Anonymous
on 26/08/2004
(Group of adult friends)
(1124716)
4.0 / 5
Anonymous
on 10/08/2004
(Young couple)
excellent facilities, food and accomodation. easy walking distance to grassmarket area of edinburgh
only 15 parking places in carpark
(1168972)
4.4 / 5
YOUNG-EUN [Gwangju, KR]
on 13/10/2009
(Family with older children)
convinent facilities, excellent breakfast and the kind staff
cleaning the bottom
Overall: good location of the hotel (108660067)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.