| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
4.9 / 5
Lisa [Torquay, GB]
on 01/11/2009
(Same sex couple)
Room was very comfortable, looked as if it had been recently refurbished. Free parking, easy access into Bath by bus or taxi and a great pub a few minutes walk down the driveway from the hotel where you can bill back to your room.
None to do with hotel but if you are catching the bus back at night its quite creepy walking up the lane to the hotel in the dark - better to get a taxi - in the daylight it's fine.
Overall: Excellent, room very comfortable and clean. Friendly and helpful staff and a good breakfast. Other reviews have stated the hotel was 'tired looking' or in need of redecorating but we thought for a 3 star it was excellent value for money and would stay again. Short drive away from American Museum at Claverton and easy access to Bath. (108304053)
4.4 / 5
patricia [Haverfordwest, GB]
on 24/08/2009
(Family with older children)
(108280955)
4.9 / 5
Anonymous
on 19/08/2009
(Young couple)
Large rooms lovely bathroom, lovely location really good to have pub at the end of the drive with did wonderful food.
Only bad point was that we had to wait about 10 mins to be seated for breakfast as there were no tables, but staff made sure we had everything we wanted once we sat down.
(108423535)
4.0 / 5
Anonymous
on 25/07/2009
(Solo business traveller)
helpfull staff food very nice spacious hotel dining room and clean
nothing to do with staff but my vehicle was damaged in the car park and as there were no cctv couldnt prove who did it so it cost me to have it repaired,, not happy chappy
Overall: clean hotel and friendly staff my couldnt get internet in my room so staff sorted very quickly without fuss nothing to much trouble for them (108365877)
3.3 / 5
Anonymous
on 21/04/2009
(Young couple)
Beautiful building and surrounding. Friendly and attentive staff.
Shower did not work in our room. Bathroom light did not work in our room. The whole place could do with some maintenance on the outside.
Overall: Thoroughly enjoyed ourselves. (107535992)
4.3 / 5
Anonymous
on 19/04/2009
(Family with older children)
Covered above
Room was far too hot, necessitating open window all night.
(107639092)
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