| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.3 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.3 / 5 |
4.9 / 5
Colin [Co.Dublin, IE]
on 16/11/2009
(Group of work colleagues)
(108626268)
5.0 / 5
Anonymous
on 19/07/2009
(Mature couple)
Easy booking, courteous and efficient staff, and spacious, comfortable and well equipped room. We would have no hesitation in booking again at the Novotel London South.
The only negative experience we had was finding the hotel. The online directions were very inadequate, and after we came out of London Bridge station at the specified exit, we had no idea which way to go. Unfortunately we chose the wrong direction, and ending up walking down Southwark Bridge Road as far as Elephant and Castle!
It would have been helpful if the directions had specified 'turn right,' 'turn left' or 'go straight across the road to Thrale Street and turn right at the end',(the correct route.) This would have been all that was needed to get us to the hotel in 5 minutes.
Overall: We had a very pleasant stay and were happy with the facilities, the comfort of our room and the breakfast. We were pleased that after an evening out we were able to return to the relaxing hotel bar with our guests for a late night cup of coffee. Despite the fact that the temperature in London was high, the room was cool and well ventilated, so we were able to enjoy a comfortable night's sleep in the Queensize bed! (107824853)
5.0 / 5
Marina [Tamworth, GB]
on 23/06/2009
(Group of adult friends)
excellent location, good facilities, spacious, upgraded for free :)
Overall: Loved it, very clean, comfotable, staff were excellent from housekeeping thru waiters to receptionists. Couldnt have done any more for us. (107539729)
4.0 / 5
Anonymous
on 15/03/2009
(Solo business traveller)
Convenient location, and after requesting a quiet room, I was provided with the room I had initially booked (i.e. quiet).
Being sent to a noisey room first and having to move all my stuff. A bit annoying. Very limited breakfast for a non-wheat eating person like myself.
Overall: A clean basis place to get a reasonable nights sleep. Could do with better sound proofing from the noise in the corridor. (107472229)
4.9 / 5
Anonymous
on 06/02/2009
(Young couple)
(107693827)
3.3 / 5
Anonymous
on 27/01/2009
(Young couple)
The room was clean and spacious.
Both the bath and the bathroom sink didn't drain properly. Also, when we had just checked in someon came to check our mini bar but they entered the room immediately after knocking, we did not have time to respond and then they were not at all apologetic for having interupted us, even though it was an inconvenient time.
Overall: Generally we really enjoyed our stay. (107353950)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.