| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
people are still smoking in the rooms and throwing cigarette ends out of the window.One guest set the fire alarm off at 6am .
(107520835)
Bedding and room clean. Facilities as expected.
The only complaint was that the radiator would not turn down which made the room
very hot at night when trying to sleep. Its been a long time since we stayed here but we do seem to remember some similar experience before. I do think it important
that customers can adjust room temperature to suit their requirements.
Overall: Other than the above ( which we consider very important) things were satisfactory. (107976073)
(107329626)
(107213702)
Breakfast was great! Excellent polite staff. Great lounge area. It is nice that despite being a motorway services, it is far enough off the motorway, that you dont hear it!
One of the rooms hadnt been cleaned.
Overall: At this hotel we booked two twin rooms. When we arrived, we were met by a very polite receptionist. We were given the keys to the rooms. One of which was a disabled room, with a large bathroom, which was good, but the room was quite small. The room could do with being a bit brighter, but otherwise ok. The decor is getting a bit old, but that doesnt stop you getting to sleep! The second room we had was not so good! When we entered it had not been made up, and still had old beer bottles etc on the side, dirty sheets and towels. We immediately went to reception, who said sorry and offered us a smoking twin room, being non-smokers, we said no way. So were then offered a family room at no etc cost (quite right!). This room was a lovely recently redecorated room. The breakfast was lovely, and you couldnt fault it! Very good value for money and fantastic staff!!!!!!!!! The hotel is a basic motorway hotel, and for the price I dont really have any complaints. Any problems were immediately dealt with. (97161068)
off the motorway
clean
online reservation
anoying background noise
extremely hot room temeperature made it difficult to sleep
(99548055)
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