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Home > United Kingdom > England > Kent > Folkestone > Britannia Grand Burstin Hotel

Britannia Grand Burstin Hotel, Folkestone

The Harbour, Folkestone, CT20 1TX
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Summary of Guest Ratings

  • Check-in process 3.6 / 5 3.6 / 5
  • Working order of facilities / equipment 3.2 / 5 3.2 / 5
  • Overall value for money 3.6 / 5 3.6 / 5
  • Performance of staff 3.6 / 5 3.6 / 5
  • Your room 3.1 / 5 3.1 / 5
  • Overall experience 3.3 / 5 3.3 / 5
  • Order and cleanliness of the hotel 3.2 / 5 3.2 / 5
  • Guest Rating 3.4 / 5 3.4 / 5

Guest Reviews

4.0 / 5 4.0 / 5 Anonymous on 13/11/2009 (Solo business traveller)

 (108613766)

3.4 / 5 3.4 / 5 [Whittlesey, GB] on 01/11/2009 (Same sex couple)

Friendly staff, clean and tidy room, fairly good choice on food

Booking in was slow and the member of staff could not complete the transaction we had to wait for a senior member to complete payment.

Overall: Good would stay again  (108445617)

3.7 / 5 3.7 / 5 Anonymous on 30/10/2009 (Family with young children)

Miss European 2009 contest whilst we were staying !!!!!

Overall decor, needs a make over

Overall: I dont think i have had so much fun for a while  (108264627)

3.7 / 5 3.7 / 5 Anonymous on 23/09/2009 (Mature couple)

The upgrade restaurant was brilliant and the staff very helpful. The service overall was good. It must be said that we were not expecting the Ritz.

The cabaret was rubbish. The bog standard restaurant was even worse. It seems that the online booking had us down for a non-smoking room but we wanted a smoking room and we don't recall doing anything to request a non-smoking room.

Overall: We enjoyed it but we were under no illusions as to where we were going to be staying.  (108664081)

1.3 / 5 1.3 / 5 Elizabeth [SEAFORD, GB] on 22/09/2009 (Mature couple)

There are none

Poor decoration, wallpaper hanging off the walls, Failure on numerous occasions to ascertain whether the hotel had soya milk. Inedible evening meal and breakfast, and no soya milk despite having eventually being told when we checked in that it was available. On asking in the kitchen at breakfast we were told they were not allowed to keep it. The television failed to work and the hotel did not have a replacement. The phone in our room was not working, and the lifts were temperamental

Overall: Not a pleasant experience.  (107918454)

4.0 / 5 4.0 / 5 Wendy [Chigwell, GB] on 22/09/2009 (Mature couple)

good value for money, nice accommodation, good breakfast

noisy youths outside early hours of morning, no shower only a bath.

Overall: an enjoyable overnight stay  (108486464)

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