The Ancient Gatehouse, Wells

4.3 / 5 Anonymous on 11/08/2009 (Mature couple)

The room was unusual and quirky which what we wanted. It was over the actual gatehouse and had a wonderful view of Wells Cathedral. The staff were helpful and one of the owners was on duty most of the time. The breakfast was perfectly cooked and the staff efficient and friendly. One plus was both the owners' home and mobile numbers were left by the phone in case the reception was unmanned.

The shower room floor was dangerous but we spoke to the owner who told us that was being dealt with in a few months with an overhaul. The stairs are a bit of trek and a little claustrophobic and I wouldnt recommend them for anyone who isn't fit.

Overall: We want to return once the shower room has been replaced by a free standing bath in the corner of the room. If you;re going to be stay at the Ancient Gatehouse in Wells ask for room 9. Once you've conquered the stairs you won't be disappointed with the view.  (108834179)

3.7 / 5 Anonymous on 12/05/2009 (Family with young children)

The room was very clean and tidy .

The breakfast has to be taken before 9. 30 which is very early for people on holidays, also the room was too small for 2 people and quiet expensive for what it was.

Overall: Fair.  (107750588)

2.9 / 5 Anonymous on 04/04/2009 (Mature couple)

staff were very freindly and obliging

shower went from hot and cold and step down was a bit of a nuisance,bed a bit creaky

Overall: A bit disappointed we weren,t offered the third night that we decided to stay for half price as I see you are offering on your website But we now have family in wells so will be coming to the town on a regular basis,but the winding staircase will put us off maybe coming to this hotel,nice as everybody was  (107777485)

2.6 / 5 Sandra [Penarth, GB] on 24/09/2008 (Mature couple)

Very helpful and friendly staff.

Overall: We enjoyed our stay at The Ancient Gatehouse, if we don't return it will be because we are not returning to the area.  (107266246)

3.0 / 5 Anonymous on 10/09/2008 (Mature couple)

The room we had the second night, the one overlooking the Cathdral Green, was lovely, and what we expected when we first booked. Breakfast was good.

The room we were placed in the first night was less than adequate. We were very disappointed and asked for a room fronting on Cathedral Green, but there was none to be had. The bit overhanging the head of the bed looked as if it was ready to fall down on top of us. The room was poorly decorated and furnished. The view out the window less than desirable. The street noise made it difficult to sleep, as did the TV blaring through the wall. With all due respect, that room would be better used for storage, not for guests.

 (107275770)

3.3 / 5 Anonymous on 31/07/2008 (Mature couple)

Friendly staff. Very good central location.

Bed very uncomfortable. Water lukewarm. Had to go across the road to another hotel for breakfast. We also were not told we had to check out at the other hotel.

Overall: Very interesting old hotel in a fantastic location. Staff friendly and helpful but hotel needs modernising.  (108025115)