| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.9 / 5 |
4.1 / 5
Anonymous
on 31/07/2009
(Solo business traveller)
Friendliness - I used to stay here many times, and have to say it had gone downhill through former ownerships, now back to how I remembered it.
Overall: Good to see it back to former standards. (108659403)
2.4 / 5
John [Aberdeen, GB]
on 20/05/2009
(Mature couple)
Friendly and helpful staff
Breakfast food was good.
Very poor rooms - musty smell and room had obvously been used by a smoker.
Poor lighting, poor bathroom ventilation and pillows which were diabolical. No telephone in room to contact reception.
At breakfast on day one we had our meal immediately after a coach party and the buffet table resembled a bomb site and no effort was made to tidy it up.
Overall: Conveniently close to where we wanted to be - generally poor. (107936889)
4.0 / 5
Anonymous
on 19/05/2009
(Mature couple)
Excellent staff. Friendly and very helpful
Visited at a time of alteration and redecoration and general upheaval.
Hope the small problems like fitting light bulbs will be ironed out soon.
Overall: Looking forward to seeing the Hotel when all the alterations are completed (107668849)
1.9 / 5
geralidine [york, GB]
on 23/10/2008
(Group of work colleagues)
The staff were excellent and very friendly.
The rooms were very tired, one the roof was falling in, another had no heating, another the bathroom tiles were discusting.
Overall: Would not stay again at 99 (107167717)
4.3 / 5
Anonymous
on 14/10/2008
(Mature couple)
Staff friendly and helpful
Uneven, creeky passageway floors
Overall: Very good (107108389)
4.3 / 5
Brian A. [Newbury, Berkshire, GB]
on 09/10/2008
(Solo business traveller)
The hotel is comfortable, clean and conveniently close to Edinburgh and the surrounding area. The food, although it has improved, still has weaknesses. The staff are most obliging and courteous. The rooms are comfortable.
Breakfast - poor. Despite the meths heaters, the food was luke warm - worse than it used to be. The room - desperately needs an arm chair in which to relax, a better TV and MUCH BETTER LIGHTING. Trying to work in such a dimly lit room gave me eye strain.
Overall: I could see the changes that have been made, but not always for the better. You really must improve the room lighting, and look again at the breakfast offered. I may or not stay again. (107421308)
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