| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room |  4.6 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.2 / 5 |
4.3 / 5
John [White Cloud, United States]
on 27/11/2004
(Family with older children)
Clean well appointed place, honest staff and ownership, good food at cafe
very expensive, short sloped stair steps
Overall: This was a very nice accommodation with great attention to details of comfort, soaps, supplies, towels, made beds and so on. We were overcharged for breakfast one morning without noticing--the staff noticed later when completing the days bookkeeping and corrected it by the next morning with a letter attached to our door. I deeply appreciated the honest, hard working staff that attended to this accommodation. We were made to feel very welcome. This place is expensive by North America standards and that is somewhat related to the strength of the US dollar against the pound at present. (1633128)
4.3 / 5
Anonymous
on 30/06/2009
(Group of work colleagues)
(107886368)
1.6 / 5
Bernard [Johannesburg, ZA]
on 18/11/2008
(Solo business traveller)
Definitely not 5 star!!! Checkin process very bad @ a pathetic hostel. No lift available and stairs very dangerous. Staff not trained in customer service standards although they try very hard. Wireless did not work. Apartments not thoroughly cleaned.
Overall: Will never stay again nor recommend to anyone. (107988019)
4.7 / 5
Antoine [Biberstein, CH]
on 07/09/2008
(Group of work colleagues)
(97576684)
4.3 / 5
Anonymous
on 29/10/2007
(Family with older children)
The decor and location
It was not accessible for someone in a wheelchair. The stone steps were uninviting especially in the dark
Overall: Lovely location, beautiful apartment.It would have been better if it had been pointed out that it was inaccessible for a wheelchair user. (97681268)
4.7 / 5
Anonymous
on 24/10/2007
(Mature couple)
great modern decor, very clean, all new furniture
(97867007)
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