| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.6 / 5 |
4.3 / 5
[York, GB]
on 24/11/2009
(Solo leisure traveller)
(108972623)
3.3 / 5
Anonymous
on 06/10/2009
(Mature couple)
Good customer service by staff in the morning. Comfortable bed.
breakfast served promptly, but no fruit available.
We found the ensuite bathroom extremely small and cramped. We have not had to slide sideways onto the toilet before, owing to inadequate space. All the doors need oiling, as they were exceptionally squeaky. and resulted in our early waking at 3.45 am. by inconsiderate guests coming into their rooms noisily.
(108662824)
3.1 / 5
John [Uckfield, GB]
on 08/09/2009
(Mature couple)
Good sized room. Good position/location. Generally met with expectations.
Not really a bad point but it was rather expensive for a room only basis.
(108898786)
3.4 / 5
Anonymous
on 02/09/2009
(Family with young children)
lovely size room with nice garden view
the experience was ruined by the guests in the room above whom were very noisy and rude. we had asked them to keep noise down but continued nevertheless. in the morning the male guest was threatning and very rude in his manner, threatning to 'rip our head off' if he saw us again.
(108227168)
1.6 / 5
Anonymous
on 09/07/2009
(Solo business traveller)
The staff were friendly. The fruit was nice. The sheets were clean.
The toilet smelled of urine. The remote needed new batteries. The wait for breakfast one morning 40mins. There was nobody in when I arrived and nobody answered phone so I waited in the street for 20mins! My room was left unlocked by the cleaner and when I pointed out that I had left things of value (to me) in the room I got no apology. The decor is horrible throughout.
Overall: I think that bizarre just about sums it up. If running a service that is mostly for tourists and visitors; it has to help if you actually know where things are, or at least offer to find out. "I don't know" is not a good answer! (107187748)
4.3 / 5
Anonymous
on 07/07/2009
(Mature couple)
Spacious quiet room over looking garden and good size double bed.
Not good coffee - only instant. Breakfast OK - good plate of fruit for continental but it would be nice to be offered croissants/rolls etc.
Overall: We enjoyed our room and staff very pleasant & helpful. (107798146)
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